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Doc2Pet

Privacy Policy

(Doc2Pet Platform)

Effective Date: October 23, 2026 (previous version: January 13, 2026)

Doc2.pet is committed to protecting your privacy and providing transparency about how we collect, use, and safeguard your personal information. This Privacy Policy explains how we process data in accordance with the EU General Data Protection Regulation (GDPR/RODO) and applicable law. Additional information for users in the United States is in Section 15.

1. Data Controller and EU Representative

The Data Controller is: Doc2Pet LLC, 131 Continental Dr, Suite 305, in the city of Newark, zip code 19713, and county of New Castle Email: privacy@doc2.pet

Pursuant to Article 27 of the GDPR, Doc2Pet has appointed its EU Representative: Yury Makarov, Sole Proprietorship NIP: 5272992857 Address: ul. Marcina Kasprzaka 31/119, 01-234 Warszawa, Polska Email: privacy@doc2.pet

Users located in the EU may contact the EU Representative regarding all matters related to the processing of their personal data and the exercise of their GDPR rights.

2. Role of Doc2.pet

Doc2.pet acts as a Data Controller for your account data and service booking information (while secure payment processing is handled entirely by Stripe). Regarding medical and consultation-related data exchanged between Users and Providers, Doc2.pet acts as a technical intermediary and processes such data solely to enable secure transmission and storage. Doc2.pet does not determine the purposes or content of such data and does not use it for its own purposes.

3. Categories of Data Collected

When you use the Doc2Pet app or website, we collect the following categories of data:

  • Personal Data: name, surname, email address, phone number, and payment details (processed securely through third-party providers).
  • Pet Data: name, species, breed, age, medical history and vaccination records, uploaded files (e.g., lab results, prescriptions).
  • Technical and Usage Data: IP address, device identifiers, operating system, browser type, cookies and similar technologies, usage logs, booking history, and user preferences.
  • Website Data: if you join our waitlist, your email address and the date you signed up; if you use our contact form, your name, email address, request type and message.

4. Purposes and Legal Bases of Processing

We process personal data for the following purposes:

  • Account management (legal basis: performance of a contract),
  • Booking and communication with service providers (legal basis: performance of a contract),
  • Payment processing via Stripe (legal basis: performance of a contract; compliance with legal obligations),
  • Service improvement and analytics (legal basis: legitimate interest; on our website, analytics cookies are used only with your consent),
  • Compliance with legal and security obligations (legal basis: legal obligation),
  • Marketing and newsletters (legal basis: user consent only),
  • Notifying you when Doc2Pet becomes available in your area through our waitlist (legal basis: user consent),
  • Responding to contact and support requests (legal basis: legitimate interest; performance of a contract where you are a user).

5. Payments

All payments are processed through Stripe. Doc2.pet does not store complete credit card information. Responsibility for the security of payment data lies with the external payment processor.

6. AI Disclaimer

Any advice or recommendations provided by artificial intelligence features within the application are for informational purposes only and must not be considered medical or veterinary advice. These features do not replace consultation with a qualified professional.

7. Data Sharing with Third Parties

We share data only to the extent necessary:

  • With service providers (veterinarians, clinics, groomers, sitters, etc.) - strictly for booking purposes,
  • With payment processors (Stripe),
  • With IT infrastructure and hosting providers, including Google (Firebase Hosting, Cloud Firestore and Firebase App Check) and other cloud providers (e.g., AWS),
  • With Google Analytics, only if you accept analytics cookies on our website,
  • With Google reCAPTCHA, which we use to protect our forms from spam and abuse. Its use is subject to the Google Privacy Policy and Terms of Service,
  • With governmental authorities - only when legally required.

We never sell personal data to third parties.

8. International Data Transfers

When transferring data outside the European Economic Area (e.g., to the United States), we provide appropriate safeguards, such as EU Standard Contractual Clauses (SCCs) or other lawful mechanisms.

9. Data Retention

  • Account Data: retained for as long as the account remains active.
  • Booking and communication records: 2 years.
  • Pet Data: retained until deleted by the user or the account is closed.
  • Marketing data: retained until consent is withdrawn.
  • Waitlist emails: retained until you unsubscribe or ask us to delete them.
  • Contact requests: 2 years.
  • Logs and technical data: up to 12 months.
  • Cookies: 6-24 months depending on type.
  • Backups: deleted within 30 days after user data deletion.

After retention periods expire, data is deleted or anonymized.

10. GDPR User Rights

Users have the right to:

  • Access their personal data,
  • Correct inaccurate data,
  • Request deletion ("right to be forgotten"),
  • Restrict processing,
  • Data portability,
  • Object to processing (including marketing),
  • Withdraw consent at any time.

We respond to requests within one month. This period may be extended by an additional two months if necessary, and users will be notified.

Users also have the right to lodge a complaint with the supervisory authority: Prezes Urzędu Ochrony Danych Osobowych ul. Stawki 2, 00-193 Warsaw, Poland Email: kancelaria@uodo.gov.pl

11. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the application, remember user preferences, analyze traffic, and provide personalized recommendations.

Users can manage cookies through browser or device settings. Disabling certain cookies may limit application functionality.

On our website, analytics cookies (Google Analytics) are set only after you accept them in the cookie banner. If you decline, we use only the cookies and browser storage needed for the site to work, such as remembering your choice.

12. Data Security

We implement technical and organizational measures to protect data, including encryption, access controls, monitoring, and secure server storage.

13. Responsibility of Users and Service Providers

Users are responsible for the accuracy of the data they upload about themselves and their pets. Service providers are responsible for the quality and legality of their services and advice. Doc2.pet is not liable for the actions or recommendations of service providers.

14. Automated Decision-Making

Doc2.pet does not engage in decision-making based solely on automated processing, including profiling, that would produce legal effects or similarly significant consequences for users.

15. Notice for Residents of the United States

If you live in the United States, the following also applies:

  • We collect the categories of data described in Section 3 for the purposes described in Section 4.
  • We do not sell your personal information and do not share it for cross-context behavioral advertising.
  • You can ask us to access, correct or delete your personal information by emailing privacy@doc2.pet. We will verify your request and respond within the time required by applicable law (usually 45 days). We will not treat you differently for exercising these rights.
  • Every email we send about the waitlist or other news includes an unsubscribe link. You can also unsubscribe by writing to privacy@doc2.pet.
  • Doc2Pet is not directed to children under 13, and we do not knowingly collect their personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. All updates will be published in the application and on our website with an updated effective date. If material changes are made, we will notify users separately.

17. Contact Information

For any questions regarding data processing or privacy, please contact:

Doc2Pet, LLC 131 Continental Dr, Suite 305, Newark, DE 19713, USA Email: privacy@doc2.pet

or our EU Representative:

Yury Makarov, Sole Proprietorship NIP: 5272992857 Address: ul. Marcina Kasprzaka 31/119, 01-234 Warszawa, Polska Email: privacy@doc2.pet